Delivery & Returns

Delivery within the United Kingdom

For the launch of our new collection we are currently offering free shipping on all orders within the UK.We only offer a tracked service to ensure the product reaches you safely. Please be aware that we cannot deliver to post office boxes. If you have any questions about postage please email us at info@kausaronline.com

International Delivery

We are currently offering free shipping internationally outside of the UK this includes the EU, US, United Arab Emirates, Canada, United States of America, Australia, China, Hong Kong and Japan.  We only offer a tracked service to ensure the product reaches you safely. Please be aware that we cannot deliver to post office boxes. We are not liable for any additional duties or taxes when shipping outside of the UK.  

For full information please read our Delivery Policy below:

Delivery policy

1.       Introduction

1.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website.

1.2    This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.]

2.       Free delivery

2.1    For limited periods and during special offers we offer Royal Mail Signed For delivery to all mainland UK addresses and recorded delivery on all other Worldwide orders (including VAT).

2.2    All other orders will be subject to delivery charges as detailed in Section 5.

3.       Geographical limitations

3.1    We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland, EU, United Arab Emirates, United States of America, Canada, Australia, New Zealand, China, Hong Kong and Japan.

3.2    We may from time to time agree to delivery products to other countries and territories.

4.       Delivery methods and periods

4.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

(a)    if your delivery address is on the United Kingdom mainland, the typical period for delivery of products is 3 working days.

4.2    If you place your order by 4pm GMT on a working day, these time periods run from the close of business on that day; if you place your order after 4pm GMT on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

4.3    The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.4    We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

5.       Delivery charges

5.1    Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.

5.2    Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

5.3    Our delivery charges are as follows:

(a) in respect of all orders in the UK our delivery charge will be £12.00.

(b) in respect of all orders outside the UK our delivery charge will be £20.00.

(c) There will be no charge when we are running a free shipping campaign offer.

6.       Delivery tracking

6.1    Delivery tracking is available in respect of all orders for our products.

6.2    To track your delivery, enter the tracking number we will provide to you via a confirmation email into our delivery service provider's website (which will be provided upon receipt of your order).

7.       Receipt and signature

7.1    All deliveries must be received in person at the delivery address, and a signature must be provided.

7.2    Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

8.       Additional deliveries

8.1    If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

9.       Collection

9.1    If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

10.    Delivery problems

10.1  If you experience any problems with a delivery, please contact us using the email address that we publish on our website or otherwise notify to you.

10.2  If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

10.3  An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)    you provided the wrong address for delivery;

(b)    there is a mistake in the address for delivery that was provided;

(c)    the address for delivery is not reasonably accessible;

(d)    the address for delivery cannot safely be accessed;

(e)    if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

(f)    if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

Returns

We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchase within 14 days however, you will have to pay the return shipping cost.

Kausar will accept returns for handbag orders for full refund in their original condition. Returned handbags must also include the original box, dust bags with original card attached. Handbags with any sign of wear will not be accepted for a return. If you would like to exchange your handbag for an alternative product, please e-mail info@kausaronline.com

For full information please read our Returns Policy below:

Returns policy

1.       Introduction

1.1    We understand that from time to time you may wish to return a product to us.

1.2    We have created this policy to enable you to return products to us in appropriate circumstances.

1.3    This policy shall apply to all of our customers, irrespective of their geographical location.

1.4    This policy shall apply to all orders submitted through our website.

1.5    This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).

2.       Returns

2.1    If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:

(a)    we receive the returned product within 14 days following the date of dispatch of the product to you;

(b)    the returned product is unused, in its original unopened packaging (with all luxury packaging intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c)    you comply with the procedure set out in this policy in relation to the return of the product; and

(d)    none of the exclusions set out in this policy apply.

3.       Returns procedure

3.1    In order to take advantage of your rights under this policy, you must email us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number.

3.2    Products returned under this policy must be sent by Royal Mail Signed For delivery or another international courier Signed For to the postal address stated in our email to you.

3.3    You will be responsible for paying postage costs associated with returns under this policy.

4.       Exclusions

4.1    The following types of product may not be returned under this policy:

(a)    any product made to your specification;

(b)    any product made to order;

(c)    any product personalised or adapted for you;

5.       Refunds

5.1    We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.

5.2    We will not refund to you the original delivery charges relating to the returned product.

5.3    We will not refund to you any costs you incur in returning the product to us.

5.4    We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.5    We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

6.       Improper returns

6.1    If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a)    we will not refund the purchase price or exchange the product;

(b)    we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)    if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

7.       Our details

7.1    This website is owned and operated by Kausar.

7.2    Our principal place of business is at 38th Floor, 30 St Mary Axe, Gherkin Building, London, EC3A 8EP.

7.3    You can contact us:

 (a)   by email at info@kausaronline.com